Terms of service

Last Updated: 29July 2026

Welcome to VELNIQ. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to comply with these Terms. If you do not agree, please do not use our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into binding contracts under applicable laws in India.
  • The information you provide is accurate, complete, and up to date.

2. Account Terms

You may create an account to make shopping easier.

You agree to:

  • Provide accurate account information.
  • Keep your login credentials secure.
  • Notify us immediately of any unauthorized use of your account.
  • Accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Products & Availability

We strive to ensure that all products displayed on our website are accurately described and available.

However:

  • Product availability may change without notice.
  • Colors may vary slightly depending on your screen settings.
  • Images are for illustration purposes and may differ slightly from the delivered product.

We reserve the right to discontinue any product at any time.

4. Pricing & Payment

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to:

  • Change prices without prior notice.
  • Correct pricing errors.
  • Cancel orders placed with incorrect pricing due to technical or human error.

Payments are processed securely through trusted third-party payment providers.

Accepted payment methods may include:

  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (if available)

5. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Accept or decline any order.
  • Cancel orders suspected of fraud or misuse.
  • Limit quantities purchased.
  • Request additional verification before processing an order.

If your order is canceled after payment, a full refund will be issued to your original payment method.

6. Shipping & Delivery

We aim to process orders promptly.

Estimated delivery timelines are provided for convenience and may vary depending on:

  • Delivery location
  • Courier service
  • Weather conditions
  • Public holidays
  • Unforeseen circumstances

Typical processing time:
1-3 Business Day's

While we work with reliable logistics partners, delays beyond our control may occasionally occur.

7. Returns & Refunds

Customer satisfaction is important to us.

Eligible products may be returned or exchanged according to our Return & Refund Policy.

Generally:

  • Return requests must be submitted within 7 days of delivery.
  • Products must be unused, undamaged, and returned in their original packaging unless defective.
  • Certain items (such as personalized, perishable, hygiene-sensitive, or final-sale products) may not be eligible for return.

Approved refunds will be processed to the original payment method within 5 - 7 business days after inspection of the returned item.

Please refer to our separate Return & Refund Policy for complete details.

8. Promotions & Discounts

Promotional offers:

  • Cannot be combined unless stated otherwise.
  • May expire without notice.
  • Are subject to additional terms and conditions.

We reserve the right to modify or withdraw promotions at any time.

9. Intellectual Property

All website content, including:

  • Logos
  • Images
  • Graphics
  • Product descriptions
  • Website design
  • Text
  • Branding

is the property of Velniq or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without prior written permission.

10. Prohibited Uses

You agree not to:

  • Violate any applicable law or regulation.
  • Use the website for fraudulent purposes.
  • Upload malicious software or harmful code.
  • Attempt unauthorized access to our systems.
  • Interfere with website security or functionality.
  • Misrepresent your identity.
  • Resell products where prohibited by law.

Violation of these Terms may result in suspension of access and legal action where appropriate.

11. Limitation of Liability

To the fullest extent permitted by applicable law:

Velniq shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Our total liability, if any, shall not exceed the amount paid by you for the specific product giving rise to the claim, except where applicable law provides otherwise.

Nothing in these Terms excludes liability that cannot legally be excluded under Indian law.

12. Third-Party Services

Our website may integrate third-party services, including payment gateways, shipping providers, analytics tools, and social media platforms.

We are not responsible for the policies, content, or practices of third-party websites or services.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Changes to These Terms

We may update these Terms of Service at any time.

Revised Terms become effective upon publication on this page. Continued use of the website after changes constitutes acceptance of the updated Terms.

15. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or the use of this website shall be subject to the exclusive jurisdiction of the competent courts located in Varanasi , Uttar Pradesh, India.

16. Contact Us

For questions regarding these Terms, please contact:

Store Name: VELNIQ
Email: supportvelniq.in@gmail.com
Business Address: Varanasi , Uttar Pradesh , India
Phone: 8840639850