Refund policy

Last Updated: 29 July 2026

At VELNIQ, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be returned within 7 days of delivery.
  • Be unused, unworn, and in its original condition.
  • Include all original tags, accessories, manuals, and packaging.
  • Be accompanied by proof of purchase (order confirmation or invoice).

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

Return requests must be submitted within 7 days from the date your order is delivered.

Requests made after this period may not be eligible for return or refund.

3. How to Request a Return

To initiate a return:

  1. Contact us at supportvelniq.in@gmail.com with:
    • Your Order ID
    • Product name
    • Reason for return
    • Photos or videos (if the item is damaged, defective, or incorrect)
  2. Our support team will review your request and provide further instructions if your return is approved.

Please do not return products without receiving return authorization from us.

4. Refund Process

Once we receive and inspect your returned item:

  • You will receive an email confirming whether your refund has been approved.
  • Approved refunds will be issued to your original payment method.

Refunds are typically processed within 5–7 Business Days after the returned item passes inspection.

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

5. Exchange Policy

If you receive:

  • A damaged product
  • A defective product
  • The wrong item

you may request an exchange, subject to product availability.

If the requested replacement is unavailable, we may offer a refund or store credit, as applicable.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery.
  • Include clear photographs or a short video showing the issue.
  • Do not dispose of the product or packaging until your request has been reviewed.

After verification, we will arrange an appropriate resolution, which may include a replacement, exchange, or refund.

7. Non-Returnable Items

For hygiene, safety, or product-specific reasons, the following items may not be eligible for return unless they are damaged, defective, or incorrectly delivered:

  • Personal care and hygiene products
  • Perishable goods
  • Customized or personalized items
  • Gift cards
  • Digital products or downloadable content
  • Products marked as "Final Sale" or "Non-Returnable."

8. Return Shipping Costs

If the return is due to:

  • A damaged product
  • A defective product
  • An incorrect item shipped by us

VELNIQ will bear the return shipping cost.

If the return is for any other eligible reason (such as a change of mind), the customer may be responsible for the return shipping charges unless otherwise stated.

9. Cancellation Policy

Orders may be canceled before they are shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may request a return after delivery if the product qualifies under this policy.

10. Refund Exceptions

Refunds may be refused if:

  • The returned item is used, damaged by the customer, or incomplete.
  • Original packaging or accessories are missing.
  • The product falls under the non-returnable category.
  • The return request is submitted after the eligible return period.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: VELNIQ

Email: supportvelniq.in@gmail.com

Business Address: Varanasi, Uttar Pradesh, India

Phone: +91 8840639850