Refund policy

We have a 7-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at supportvelniq.in@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at supportvelniq.in@gmail.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at supportvelniq.in@gmail.com.

Return & Refund Policy

Last Updated: 29 July 2026

At VELNIQ, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be returned within [6 DAYS] of delivery.
  • Be unused, unworn, and in its original condition.
  • Include all original tags, accessories, manuals, and packaging.
  • Be accompanied by proof of purchase (order confirmation or invoice).

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

Return requests must be submitted within [1 DAYS] from the date your order is delivered.

Requests made after this period may not be eligible for return or refund.

3. How to Request a Return

To initiate a return:

  1. Contact us at [EMAIL ADDRESS] with:
    • Your Order ID
    • Product name
    • Reason for return
    • Photos or videos (if the item is damaged, defective, or incorrect)
  2. Our support team will review your request and provide further instructions if your return is approved.

Please do not return products without receiving return authorization from us.

4. Refund Process

Once we receive and inspect your returned item:

  • You will receive an email confirming whether your refund has been approved.
  • Approved refunds will be issued to your original payment method.

Refunds are typically processed within [5,7 days] after the returned item passes inspection.

Please note that your bank or payment provider may require additional time to reflect the refund.

5. Exchange Policy

If you receive:

  • A damaged product
  • A defective product
  • The wrong item

you may request an exchange, subject to product availability.

If the requested replacement is unavailable, we may offer a refund or store credit, as applicable.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect:

  • Contact us within [X DAYS] of delivery.
  • Include clear photographs or a short video showing the issue.
  • Do not dispose of the product or packaging until your request has been reviewed.

After verification, we will arrange an appropriate resolution, which may include a replacement, exchange, or refund.

7. Non-Returnable Items

For hygiene, safety, or product-specific reasons, the following items may not be eligible for return unless they are damaged, defective, or incorrectly delivered:

  • Personal care and hygiene products
  • Perishable goods
  • Customized or personalized items
  • Gift cards
  • Digital products or downloadable content
  • Products marked as "Final Sale" or "Non-Returnable"

8. Return Shipping Costs

If the return is due to:

  • A damaged product
  • A defective product
  • An incorrect item shipped by us

VELNIQ will bear the return shipping cost.

If the return is for any other eligible reason (such as a change of mind), the customer may be responsible for the return shipping charges unless otherwise stated.

9. Cancellation Policy

Orders may be canceled before they are shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may request a return after delivery if the product qualifies under this policy.

10. Refund Exceptions

Refunds may be refused if:

  • The returned item is used, damaged by the customer, or incomplete.
  • Original packaging or accessories are missing.
  • The product falls under the non-returnable category.
  • The return request is submitted after the eligible return period.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: VELNIQ

Email: supportvelniq.in@gmail.com

Business Address: Varanasi Uttar Pradesh

Phone: 8840639850