Privacy policy

Last Updated: [29 July 2026]

Welcome to Velniq ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from Velniq. By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from our store, we may collect the following information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping Address
  • Billing Address
  • Payment Information (processed securely through our payment providers)
  • Order History

Technical Information

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Website
  • Referring Website

Account Information

If you create an account with us, we may collect:

  • Username
  • Password (encrypted)
  • Saved Addresses
  • Wishlist
  • Purchase History

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Deliver products to your address
  • Communicate order updates
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional emails or offers (only if you have opted in)

We do not sell your personal information to third parties.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Keep you logged in
  • Remember your shopping cart
  • Improve website performance
  • Understand visitor behavior
  • Personalize your shopping experience

You can disable cookies through your browser settings, although some features of the website may not function properly.

4. Third-Party Services

We may use trusted third-party service providers to operate our business, including:

  • Shopify (e-commerce platform)
  • Payment gateways (such as Razorpay, PhonePe, PayU, Stripe, PayPal, etc.)
  • Shipping and logistics providers
  • Google Analytics
  • Meta (Facebook & Instagram) advertising services
  • Email marketing providers

These third parties only receive the information necessary to perform their services and are expected to protect your information in accordance with applicable laws.

5. Payment Security

We do not store your debit card, credit card, UPI PIN, or banking credentials on our servers.

All payment transactions are processed securely through certified payment gateway providers using industry-standard encryption technologies.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration.

While we strive to use commercially acceptable means to protect your data, no method of electronic storage or transmission over the internet is completely secure.

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Request information about how your data is used

To exercise these rights, please contact us using the details below.

8. Children's Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can promptly remove it.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Comply with legal, tax, and accounting requirements
  • Resolve disputes
  • Enforce our agreements

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be posted on this page with the revised "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Store Name: Velniq
Email: supportvelniq.in@gmail.com
Business Address: Varanasi, Uttar Pradesh, India
Phone: 8840639850

12. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Varanasi, Uttar Pradesh , India.