Shipping policy

Last Updated: 29 July 2026

Thank you for shopping with VELNIQ. We are committed to delivering your orders safely, quickly, and efficiently. Please read our Shipping Policy to understand how we process, ship, and deliver your orders.

1. Order Processing

All orders are processed within 1–3 Business Days after successful payment confirmation.

Orders are processed on business days only (Monday–Saturday, excluding public holidays).

Please note:

  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During festivals, sales, or periods of high order volume, processing times may be slightly longer.

2. Shipping Methods

We partner with reliable courier companies to deliver your orders across India.

Our shipping partners may include:

  • Delhivery
  • Blue Dart
  • DTDC
  • XpressBees
  • Ekart
  • Other trusted logistics providers

The courier partner is selected based on your delivery location and service availability.

3. Delivery Time

Estimated delivery timelines after dispatch are:

Metro Cities

2–5 Business Days

Tier 2 & Tier 3 Cities

3–7 Business Days

Remote Areas

5–10 Business Days

Delivery timelines are estimates only and may vary depending on:

  • Delivery location
  • Courier partner
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Other unforeseen circumstances

4. Shipping Charges

Shipping charges (if applicable) will be displayed during checkout before payment.

From time to time, VELNIQ may offer Free Shipping on selected products or orders above a specified purchase amount.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email
  • A tracking number
  • A tracking link

You can track your order using the provided tracking information.

If you do not receive tracking details within 24 hours after dispatch, please contact our support team.

6. Delivery Delays

Although we strive to deliver every order on time, delays may occasionally occur due to:

  • Weather conditions
  • Public holidays
  • High shipping volumes
  • Courier service delays
  • Natural disasters
  • Government restrictions
  • Incorrect or incomplete shipping information

We appreciate your patience and will keep you informed if significant delays occur.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Orders may be delayed.
  • Additional shipping charges may apply for re-delivery.
  • We cannot guarantee successful delivery if incorrect address details are submitted.

Please contact us immediately if you notice an error in your shipping address.

8. Failed Delivery Attempts

Our courier partners may attempt delivery multiple times.

If delivery cannot be completed because:

  • The customer is unavailable
  • The address is incorrect
  • Delivery is refused

the package may be returned to us.

Additional shipping charges may apply for re-shipping the order.

9. Damaged Packages

If your package arrives damaged:

  • Please inspect the package before accepting delivery.
  • If the damage is severe, refuse the delivery where possible.
  • Contact us immediately with photographs of the package and product.

We will investigate the issue and work towards an appropriate resolution.

10. Lost Shipments

If your shipment is lost during transit, please contact us.

We will coordinate with the courier partner to investigate the shipment and, where appropriate, arrange a replacement or refund in accordance with our policies.

11. International Shipping

Currently, VELNIQ ships only within India.

We do not offer international shipping at this time.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Store Name: VELNIQ

Email: supportvelniq.in@gmail.com

Business Address: Varanasi, Uttar Pradesh, India

Phone: +91 8840639850