Shipping policy

Shipping Policy

Last Updated: August 31, 2026

Thank you for shopping with Velniq. We are committed to delivering your order safely and as quickly as possible. Please review our Shipping Policy below to understand how we process, ship, and deliver your orders.

1. Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Orders are processed Monday–Saturday, excluding public holidays.

Please note:

Orders placed on Sundays or public holidays will be processed on the next business day.
During sales, festive seasons, or periods of high order volume, processing times may be slightly longer.

2. Shipping Methods

We work with trusted courier partners to deliver your orders across India.

Shipping partners may include:

Delhivery
Blue Dart
DTDC
XpressBees
Ekart
Other reliable logistics providers

The courier partner will be selected based on your delivery location and product availability.

3. Delivery Time

Estimated delivery times are:

Metro Cities

2–5 business days

Tier 2 & Tier 3 Cities

3–7 business days

Remote Areas

5–10 business days

Delivery estimates begin after your order has been processed and dispatched.

Please note that these are estimated timelines and may vary due to factors beyond our control.

4. Shipping Charges

Shipping charges are calculated during checkout.

Our shipping policy includes:

Standard Shipping: Calculated at checkout
Free Shipping: On orders above ₹999

Any applicable shipping charges will be clearly displayed before payment.

5. Order Tracking

Once your order has been shipped, you will receive:

A shipping confirmation email
A tracking number
A tracking link

You can use the tracking information to monitor your shipment until delivery.

If you do not receive tracking details within 24 hours of dispatch, please contact us.

6. Delivery Delays

While we strive to deliver your order on time, delays may occasionally occur due to:

Weather conditions
Public holidays
High shipping volumes
Courier service delays
Natural disasters
Government restrictions
Incorrect or incomplete delivery information

We appreciate your patience and will do our best to keep you informed of any significant delays.

7. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information.

If an incorrect address is provided:

We may not be able to modify the address once the order has been shipped.
Additional shipping charges may apply if the package is returned and needs to be reshipped.
Velniq is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

8. Failed Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed due to:

Customer being unavailable
Incorrect or incomplete address
Refusal to accept delivery

the package may be returned to us.

Additional shipping charges may apply for re-delivery.

9. Damaged Packages

If your package arrives visibly damaged:

Please inspect the package before accepting delivery.
If possible, refuse delivery if the package appears significantly damaged.
Contact us as soon as possible with clear photographs and/or videos of the package and product.

We will investigate the issue and work toward an appropriate resolution in accordance with our applicable policies.

10. Lost Shipments

If your shipment appears to be lost during transit, please contact us at supportvelniq.in@gmail.com.

We will coordinate with the courier partner to investigate the shipment and, where appropriate, arrange a replacement or refund in accordance with our applicable policies.

11. International Shipping

Currently, Velniq ships only within India.

We do not offer international shipping at this time.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Store Name: Velniq
Email: supportvelniq.in@gmail.com
Business Address: Varanasi Uttar Pradesh
Customer Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST